
Vitalux Med Spa
Roslyn's individualized approach and skin knowledge drew praise; no high-pressure upselling was reported.
Five of seven reviews detail cancelled appointments, unreturned calls, and zero follow-up on rescheduling requests. One client praised a specific facial treatment and the aesthetician's care, but operational failures dominate the feedback.
Based on limited recent reviews, so treat this as low-confidence.
As listed on Google.

Roslyn's individualized approach and skin knowledge drew praise; no high-pressure upselling was reported.

Most recent reviews describe a systematic pattern of broken promises and poor customer service tied to prepaid packages. Customers report seven or more cancellations, location closures without notice, unresponsive staff, and refusal to honor refunds. One reviewer was threatened with legal action when requesting to post her experience. A handful of older five-star reviews praise two named technicians and facility cleanliness, but these are vastly outweighed by complaints spanning months to years of unresolved issues. The core issue centres on package sales: customers pay upfront for multi-session services, then struggle to book appointments and eventually lose access when locations close or packages expire. Staff communication is unreliable across phone, text, and email. The business has also allegedly demanded legal agreements forbidding reviews as a condition of refunds, raising ethical red flags.

Most patients praise Dr. Futoryan's artistic eye and ability to deliver subtle, natural results across Botox, fillers, and laser treatments. Staff members are consistently described as knowledgeable, welcoming, and attentive to individual needs and scheduling. A minority report poor phone response times and one significant billing dispute over quoted laser prices. Otherwise, patients return repeatedly and report minimal downtime from treatments like microneedling and Secret RF, along with visible skin clarity improvements.
Last updated 2026-07-05