Most clients praise Mia and Susada for painless or near-painless treatments and visible results, especially with laser hair removal and Botox. Appointments feel unhurried and personalized. However, some customers report difficulty reaching the spa by phone, and a handful experienced suboptimal laser results or felt rushed by staff, with limited follow-up on complaints.
Recent shift: Positive momentum: most recent reviews (within 11 months) remain five-star, but the one-star complaint from 2 months ago about poor phone access suggests ongoing communication friction.
Review evidence is limited. Their website lists facials, chemical peels, lash services, and customized skin care for acne, aging, hyperpigmentation, and scarring. They claim to serve Southington.
One review rates the business five stars; specific service feedback is unavailable. The business offers Botox, fillers, laser hair removal, body contouring, and skin treatments at a West Hartford location with extended hours.
Every reviewed customer reported satisfaction. Dr. Juliana's competence and attentiveness dominate feedback, alongside consistent praise for the calm, modern setting and staff who listen carefully before and during treatment. Botox, fillers, and laser hair removal emerge as core strengths across reviews. The clinic keeps records of follow-ups and explains every step of treatment. No pricing, wait times, or negative experiences appear in the review set.
Last updated 2026-07-05